Refund Policy

Last Updated: July 1, 2026

FIELDCORE REFUND POLICY

1. OVERVIEW

This Refund Policy describes how refunds are handled for subscription payments on the FieldCore SaaS platform. It applies to all subscription plans, including the Starter, Solo Pro, and Solo Max plans.

We aim to provide a transparent, fair billing process for all solo tradespeople using our service to manage their operations.

2. MONTHLY SUBSCRIPTIONS

FieldCore billing is processed on a subscription basis. We do not offer prorated refunds or partial billing period refunds.

If you choose to cancel your subscription, you will retain full access to all features associated with your plan until the end of your current billing cycle. At that point, the subscription will terminate, and you will not be billed further. Any amounts already paid for the current active period are completely non-refundable.

3. BILLING ERRORS & DUPLICATE CHARGES

In the event that you are charged incorrectly, billed multiple times for the same subscription period, or charged after a successfully confirmed cancellation due to a system error, we will issue a full refund for the erroneous charge(s).

Please contact our support team immediately if you notice any discrepancies in your statements, and we will promptly investigate and resolve the issue.

4. ACCIDENTAL PURCHASES

We understand that accidental purchases or subscription plan choices can happen. If you accidentally purchased a subscription and report this to us within forty-eight (48) hours of the initial charge, you may be eligible for a full refund of that charge.

Please note that eligibility for an accidental purchase refund is reviewed and determined at our sole discretion, and is subject to verification that no significant platform activity occurred during that period.

5. HOW TO CANCEL

You have complete control over your subscription and can cancel at any time. There are no cancellation fees, contracts, or lock-in periods.

To cancel your subscription, you can:

  • Navigate to Account Settings > Billing within the dashboard and click the cancel subscription option.
  • Email our billing and support team directly at [email protected] requesting cancellation.

Cancellation strictly stops future billing cycles. It does not refund or prorate payments for the current active billing cycle.

6. HOW TO REQUEST A REFUND

To request a refund under eligible circumstances (such as billing errors or accidental purchases within 48 hours), please submit a request to our billing team:

  • Send an email to [email protected].
  • Include your primary account email address.
  • Provide a detailed reason for the refund request and the date/amount of the transaction.

Once received, our billing operations team will review your request. We aim to respond to all refund inquiries within three (3) business days.

7. CHANGES TO THIS POLICY

FieldCore reserves the right to modify or update this Refund Policy at any time to reflect changes in our services, billing platforms, or regulatory requirements.

Any updates to this policy will be posted directly on this page, and the "Last Updated" date at the top will be updated accordingly. We encourage you to review this policy periodically.

8. CONTACT

If you have any questions, concerns, or feedback regarding our Refund Policy, billing processes, or account statuses, please do not hesitate to contact our dedicated support team:

Email Support: [email protected]