FIELDCORE PRIVACY POLICY
1. INTRODUCTION
FieldCore ("FieldCore", "we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and safeguard information when you access or use our website, software platform, applications, and related services.
By accessing or using FieldCore, you acknowledge that you have read and understood this Privacy Policy.
2. INFORMATION WE COLLECT
Account Information
When creating an account or using our services, we may collect:
- Name
- Email address
- Business name
- Phone number
- Account credentials
- Billing information
Customer Data
FieldCore allows users to store and manage customer information. This may include:
- Customer names
- Contact information
- Service records
- Job history
- Appointment details
- Internal notes
- Business-related communications
Payment Information
Payments are processed by trusted third-party payment providers.
FieldCore does not store complete payment card numbers or full payment credentials on its servers.
Technical Information
We may automatically collect:
- IP address
- Browser type
- Device information
- Operating system
- Log data
- Usage analytics
- Diagnostic information
Cookies and Similar Technologies
FieldCore may use cookies and similar technologies to:
- Authenticate users
- Maintain account sessions
- Improve platform performance
- Analyze usage patterns
- Enhance user experience
- Improve security
3. HOW WE USE INFORMATION
We may use information to:
- Provide and maintain services
- Create and manage accounts
- Process subscriptions and payments
- Deliver customer support
- Improve functionality and performance
- Monitor service reliability
- Prevent fraud and abuse
- Enforce our policies
- Comply with legal obligations
- Communicate important service-related information
4. EMAIL COMMUNICATIONS
FieldCore may send emails related to the operation and delivery of services.
These emails may include:
- Account verification emails
- Password reset emails
- Billing notifications
- Subscription notices
- Customer support communications
- Service announcements
- Product updates
- Job reminder emails
- Maintenance reminder emails
- Review request emails
Marketing emails will only be sent where permitted by applicable law.
Users may opt out of marketing communications at any time using available unsubscribe methods.
FieldCore does not support, promote, or permit spam, unsolicited bulk email, purchased email lists, or abusive email practices.
All email communications must comply with applicable laws and industry best practices.
5. SMS / TEXT MESSAGING DATA
Phone numbers collected for SMS purposes are used solely to send you the messages you've agreed to receive from FieldCore. We do not share or sell mobile phone numbers or SMS opt-in data with third parties for marketing or promotional purposes.
6. INFORMATION SHARING
FieldCore does not sell personal information.
Information may be shared only when necessary to operate and improve the service.
Examples include:
- Payment processors
- Cloud hosting providers
- Email delivery providers
- Analytics providers
- Security providers
- Professional service providers
Information may also be disclosed when required by law or to protect legal rights.
7. THIRD-PARTY SERVICES
FieldCore may utilize third-party providers to support business operations.
Examples may include:
- Amazon Web Services (AWS)
- Email delivery services
- Payment processors
- Analytics providers
- Customer support systems
These providers may process information only as necessary to perform services on our behalf.
8. DATA RETENTION
We retain information only for as long as reasonably necessary to:
- Provide services
- Maintain accounts
- Resolve disputes
- Enforce agreements
- Comply with legal obligations
Users may request deletion of their account and associated information where permitted by law.
9. DATA SECURITY
FieldCore implements reasonable administrative, technical, and organizational safeguards designed to protect information.
Security measures may include:
- Access controls
- Authentication systems
- Encrypted communications
- Secure cloud infrastructure
- Monitoring systems
- Security reviews
While we strive to protect information, no method of transmission over the Internet or electronic storage system can be guaranteed to be completely secure.
10. INTERNATIONAL DATA TRANSFERS
Information may be processed and stored in countries where our service providers operate.
When information is transferred internationally, FieldCore takes reasonable steps to ensure appropriate safeguards are implemented to protect information.
11. USER RIGHTS
Depending on applicable laws, users may have the right to:
- Access personal information
- Correct inaccurate information
- Request deletion
- Request copies of information
- Object to certain processing activities
- Request restriction of processing
Requests may be submitted using the contact information provided below.
12. CHILDREN'S PRIVACY
FieldCore is intended for business users and is not directed toward children under the age of 13.
We do not knowingly collect personal information from children.
13. CHANGES TO THIS POLICY
We may update this Privacy Policy periodically.
Changes become effective when the updated version is posted on this page.
Users are encouraged to review this Privacy Policy periodically.
14. CONTACT INFORMATION
If you have questions regarding this Privacy Policy, your account, data practices, or email communications, please contact:
FieldCore
Email: [email protected]
Website: https://fieldcore.co.in
We will make reasonable efforts to respond to privacy-related inquiries within a reasonable timeframe.